Terms & conditions

Please read the following information in detail before making a booking.

• No visitors are allowed (only registered guests on the booking form who have produced IDs will be allowed at the property).
• No last-minute or same-day bookings allowed.
• New bookings can be accepted by latest 12:00 PM on the day prior to check-in and are conditional on the booking form being completed and sent back to us immediately to avoid any unforeseen circumstances.
• All forms must be submitted to us by latest 12:00 PM on the day prior to check-in with all the correct information, along with ID copies of all guests 16 years and older.
• It is mandatory to complete all details for persons and vehicles.
• No exceeding occupancy of properties. Strictly two guests per bedroom.
• Late form submissions, late additions, and/or late changes to a booking (after 12:00 PM on the day prior to check-in) will only be processed the following day, and guests will need to wait at least 24 hours from this point before they are able to check in, resulting in access being delayed.
• Any changes to the booking form will attract a late penalty of R750 per change.
• No servitors are allowed, including but not limited to chefs, masseuses, decorators, and beauty technicians.
• The accommodation is for short-term residential rentals only. It is not for events, functions, parties, receptions, meetings, commercial use, or guests above the registered number.
• In case of a late check-in after 7:00 PM on Saturdays to Thursdays and 10:00 PM on Fridays, a standard late check-in fee of R750 will apply.

Sterling Rentals is not responsible and will not issue refunds in the event of mistakes, missing information, or changes/adjustments submitted by guests which lead to access being delayed or denied. It is the guests’ responsibility to ensure all guest details are correct and submitted on time in accordance with the ZEMA policies.